Shipping and Returns
Delivery time & shipping costs
We do our best to deliver the order to you as soon as possible. We try to ship orders placed on working days before 5 p.m. the same day. However, we are not always able to fulfill this, sometimes products are not in stock and the delivery of your order may take a little longer. There is an indication of the delivery time on the product page. If, for whatever reason, we do not meet this delivery time, we will of course inform you as soon as possible.
The stated prices do not include shipping costs. The shipping costs are:
Shipping costs:
The Netherlands € 7, -
Europe € 13, -
Outside the EU € 30, -
Delivery is via PostNL's postman or parcel deliverer.
All our items generally have a shipping time of20 - 30 days.
In addition to our own brand articles, we use a shipping time of approximately14 - 20 days (Note! This is only in the Netherlands).
As soon as your order is shipped, you will receive a tracking number from us by e-mail. You can use this tracking number to track your order. Keep this number safe!
return
It may happen that you want to return an order. Perhaps because you do not like the product or perhaps there is another reason why you would not like the order. Whatever the reason, you have the right to cancel your order up to 14 days after receipt without giving any reason.
After cancellation you have another 14 days to return your product. You will then be credited with the full order amount including shipping costs. Only the costs for returning from your home to the webshop are for your own account. These costs are approximately 7.25 per package, consult the website of your carrier for the exact rates. If you make use of your right of withdrawal, the product will be returned to the entrepreneur with all accessories supplied and, if reasonably possible, in the original condition and packaging. To exercise this right, please contact us ata info@veracidade.nl. We will then refund the order amount due within 14 days after registration of your return, provided that the product has already been returned in good order.
If the product is damaged or the packaging is damaged more than is necessary to try the product, we can pass on this depreciation of the product to you. So treat the product with care and make sure that it is properly packaged for return.
-Accessories (Sealed items:
You have the right to cancel your order up to 14 days after receipt without giving any reason, provided that the seal has not been broken. When the seal is broken, your order is final and can no longer be returned. If you use your right of withdrawal, you have another 14 days after cancellation to return your product. If you return the entire order, you will be credited with the full order amount including any shipping costs. If you return part of the order, any shipping costs will not be reimbursed. Only the costs for returning from your home to the webshop are for your own account. These costs are approximately 6.95 per package, consult the website of your carrier for the exact rates. If you make use of your right of withdrawal, the product will be returned to the entrepreneur with all accessories supplied and, if reasonably possible, in the original condition and packaging. To exercise this right, please contact us atiainfo@veracidade.nl. We will then refund the order amount due within 14 days after registration of your return, provided that the product has already been returned in good order.
Exchange product?
Do you want to exchange your product That is no problem at all. You can contactt info@veracidade.nl. You do, however, bear the costs for returning the product yourself.”
I have entered a wrong delivery address!
Accidentally passed a wrong delivery address. Please contact us as soon as possible. We will then try to change the order for you..